What is Infrastructure Management, And Why You Should Care

What is Infrastructure Management

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Infrastructure management is another essential part of the IT process in any business today. In this article, I am going to discuss what infrastructure management is, why it’s important and who will benefit from it.  

Based on the name itself, it could be deduced that infrastructure management is an ongoing activity to maintain, monitor, and update the parts of your enterprise network. It can be applied to both physical and virtual components of your network and should be carried out by an infrastructure management service provider to ensure optimal performance. Let us look at what infrastructure management is

Infrastructure management service is the management of essential operation within a company. Infrastructure management services include the management of necessary hardware, software, facilities and related equipment so that they properly support an organization’s core business. Infrastructure management services are thus responsible for the smooth running and maintenance of the company’s IT infrastructure.  

Infrastructure management: a brief overview 

Managing IT infrastructure is not everybody’s cup of tea. The success of any business largely depends on the effectiveness and efficiency of its IT infrastructure management service.  

Infrastructure management is the practice of managing and maintaining the physical components of a system, such as servers, storage, networking devices and desktop computers. The primary objective of infrastructure management is to ensure that all physical components work together to provide the necessary system performance for end users.  

The goals of infrastructure management are to ensure that the IT infrastructure is secure and available on a continuous basis and that components can easily be scaled up or down in response to changing business needs.  

In an organization, infrastructure management is typically handled by IT operations teams. These teams are responsible for keeping various hardware components online and functioning properly. They also monitor these components to identify problems before they occur and perform upgrades when necessary to improve performance or increase capacity.  

Infrastructure management may involve vendors if their products are used in the organization’s IT environment. For example, it could include service contracts with vendor support teams to provide access to experts that can help resolve complex issues and perform maintenance tasks during off hours.  

The practice of managing IT infrastructures has changed somewhat over the last decade due to the increasing use of virtualization and cloud computing technologies. These technologies have made it easier for organizations to deploy new servers, storage devices and other types of hardware resources without having to physically procure them or install them onsite  

Some attributes of an effective infrastructure management service are:  


  • Highly qualified professional
  • Proven expertise in handling server and network issues
  • 24/7 monitoring, diagnostics, and reporting  
  • Troubleshooting & Issue resolution
  • Updating and maintaining servers


What Infrastructure Management Services Can Do for You  

Managing infrastructure can be difficult for companies They need to ensure that their infrastructure is operating efficiently without going over budget. The purpose of infrastructure management services is to help companies achieve this goal.  Companies can use infrastructure management services in several different ways. Some companies may choose to outsource all of their infrastructure management needs so they can focus on other aspects of their business. Other companies may use an internal team for some aspects of their infrastructure management service needs and contract out for other tasks.  

Ultimately, the best way for a company to take advantage of an infrastructure management service is by finding a company that specializes in technology and servers and has experience with what the company needs from its infrastructure.  

As a company grows, its IT infrastructure requirements also increase proportionally. Companies need to ensure that they have the right capacity and resource availability to meet business needs. A resilient and reliable IT infrastructure management system can help organizations to stay competitive in the long run.  


How do IT Infrastructure Management components work?  

The components of infrastructure management include:  

Strategy and Planning: This is the highest level of infrastructure management. It includes strategic planning and design, business continuity planning, and capacity planning.  

Provisioning and Installation: This includes the acquisition, installation, configuration, and testing of new equipment. Provisioning encompasses new hardware as well as services, such as Internet access or security audits.  

Operation and Maintenance: This includes monitoring systems for performance and availability, routine maintenance tasks such as backup, maintaining documentation such as network diagrams, and security administration such as applying patches or adjusting firewall rules.  

Service Desk: The service desk is the single point of contact for users’ requests for assistance with IT problems or service requests. It is usually a call center which logs every request in a database that gives managers information about which users are having problems using which applications on which machines (or other pieces of equipment).  

 With cyber security threats increasing day by day and companies investing heavily in IT infrastructure, managing the entire IT infrastructure with proper planning and execution would be a smart move. Manual server management is a thing of past keeping the infrastructure secure under lock and key has a serious drawback to it. Change is inevitable in information technology and any company adopting change would have to speed up the process of deployment. Infrastructure management is putting all IT resources into a systematic business process. There are many services which help in keeping the infrastructure secure  

The purpose of this blog is to demonstrate how infrastructure management can help organizations in delivering services and how it complements DevOps methodology. We will first look at what is infrastructure management and its role in DevOps and then focus on the various components of infrastructure management including IT asset management, service desk, network monitoring, system performance monitoring, change control, Baselining, and Capacity planning etc. Connect with us for more information.

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